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Messaging platforms flout traditional real-time telephony
Telephony-centric UC providers have followed suit with similar products, including Spark, Circuit, Zang and MiTeam. In addition, comparable offerings from Microsoft, Google and even Facebook have pushed these collaboration tools beyond trend status.

Yahoo News

Cloud telephony can help e-commerce startups improve customer acquisition and engagement
Yahoo News
Cloud telephony offers features that were previously accessible only to well-established corporations. With the inherent advantages of agility, affordability and scalability, cloud telephony is perfectly matched to any startup which needs to ramp up a ...

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Information Age

The award for best picture goes to… cloud telephony
Information Age
In a world where customer experience has been described as the next competitive battleground, cloud telephony could provide an easy win in the battle for competitive advantage. The companies that embrace it will have the right results delivered – and ...

M:tel enables prepaid fixed telephony for cost control
Telecompaper (subscription)
Bosnian operator m:tel has introduced a pre-paid fixed telephony service for customers who want to control their telecommunications costs. Every 15 days, EUR 3.50 is collected from the prepaid account in exchange for a 30-minute bonus for calls on-net.

Asia-Pacific $992.4 Million Enterprise Telephony Market H1 2016 Tracker - Research and Markets
Business Wire (press release)
The Asia-Pacific enterprise telephony market was worth $992.4 million in H1 2016. This study analyzes trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into ...

IntelePeer Awarded 2017 INTERNET TELEPHONY TMC Labs ...
GlobeNewswire (press release)
Atmosphere® Communications Platform Honored for Exceptional Innovation.

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Microsoft adds enterprise features to Skype for Business telephony
The lack of features for managing incoming callers has hampered enterprise adoption of Skype for Business telephony, analysts said. Other missing capabilities include E911 support, which can be a deal breaker for a full-scale Skype for Business ...
Microsoft adds new calling features to Skype for BusinessZDNet
Skype for Business drives digital transformation - Office BlogsOffice Blogs

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Award-Winning Naples Grande Beach Resort Selects Cloud5 for Hosted Telephony
Hospitality Net
CHICAGO -- Naples Grande Beach Resort, a Conde Nast Traveler Top 5 Gulf Resort with 474 rooms and 3 miles of sugar-sand beach along the gulf coast of Florida, selected Cloud5 Communications to implement a state of the art cloud-based telephony ...

Waco Tribune-Herald

Hints from Heloise< Tuesday, April 18 | Telephony |
Waco Tribune-Herald
DEAR HELOISE: I let my phone ring four times, and then the answering service comes on. If it is someone wanting a donation or taking a survey, the person will.

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Enterprise Times

Can Amazon Connect disrupt telephony
Enterprise Times
Amazon has announced the availability of a new software defined contact centre solution, Amazon Connect. It places it directly in competition with the likes of Cisco, Microsoft, Genesys and Avaya. The last of these four, once a major player in contact ...
AWS Announces Amazon ConnectBusiness Wire (press release)
AWS Enters The Contact Center Customer Service Arena With Amazon ConnectCRN
Amazon Web Services Announces Amazon ConnectUCStrategies
Amazon Web Services -Amazon Web Services -Amazon - Press Room - Press Release
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Google News